Terms of Service.

The Aikebom platform and service are provided by a sole trader (empresário em nome individual) registered in Portugal (“Aikebom”, “we”, “us”). Contact: hello@aikebom.com. Full legal-entity details (registered name and NIF) and a postal address are available on request.

Aikebom is provided as a hosted service. Two kinds of user are covered: organisers — the event organisers, venues, and businesses who license a branded concierge under a separate written order or agreement — and visitors — the people who use a deployed concierge to plan their stay around an event.

Where an organiser has signed a separate order or agreement with us, that agreement takes precedence over these terms for that organiser to the extent of any conflict.

Subject to these terms and to any applicable order, we grant a limited, non-exclusive, non-transferable, revocable right to access and use the hosted service for the licensed event or subscription, for its intended purpose. This is a right to use the service only. It is not a sale, and it grants no rights in the underlying software.

The Aikebom platform — including all software and source code, system prompts, models and configurations, designs, look and feel, documentation, and the Aikebom name, logo, and other marks — is and remains our exclusive property (or that of our licensors) and is protected by copyright, trade-secret, trademark, and other laws. No such rights are transferred to you. All rights not expressly granted are reserved.

Content you provide as an organiser — your event programme, sponsor details, branding assets, and similar materials — remains yours. You grant us the licence needed to host, process, and display it solely to operate the service for you.

You agree not to, and not to permit any third party to:

• copy, reproduce, modify, translate, or create derivative works of the service or its software, except as expressly permitted;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, prompts, or underlying structure of the service;
• resell, sublicense, rent, lease, or re-white-label the service, or use it to build or train a competing product;
• scrape, bulk-extract, or systematically harvest content or data from the service, or use automated means to overload or disrupt it;
• circumvent or interfere with any access control, rate limit, security feature, or usage restriction; or
• use the service unlawfully, abusively, or in any way that infringes the rights of others.

Organiser access is provided under a paid licence — typically a flat per-event licence, or a subscription for organisers running several events a year — as set out in the applicable order or quote. These terms apply for as long as you use the service.

We may suspend or terminate access for breach of these terms or non-payment. On termination, the rights granted above end and you must stop using the service. Sections that by their nature should survive — intellectual property, acceptable use, disclaimers, and limitation of liability — continue to apply.

The service is provided “as is”, our liability is limited, your data is handled as described, and these terms are governed by Portuguese law — all as set out in full in our Disclaimer & legal notice, which forms part of these terms. Nothing here limits or excludes liability that cannot be limited or excluded under Portuguese law, or any mandatory rights you have as a consumer.

We may update these terms from time to time; the version posted here, with the date below, is the current one.

Questions about these terms? Email hello@aikebom.com.