Case study
NFC Summit 2026, Lisbon.
The proof of concept that became Aikebom: a conversational concierge that planned every visitor’s stay in and around Lisbon — and, when a transit strike hit mid-event, doubled as the organiser’s broadcast channel.
The setup
Most NFC Summit attendees flew into a city they didn’t know. The concierge onboarded each of them in their own language, learned their dates and interests, and built a grounded, day-by-day plan — sessions anchored to the programme, evenings and day trips filled with real, verified Lisbon venues, all exportable to a share link, PDF or calendar.
The strike
On 3 June, a transit strike threatened to strand attendees across the city. The organiser pushed a single announcement — and it reached every attendee at once: in the chat banner, in the agent’s context so it could advise on alternatives, and in the next morning’s briefing. The same agent that had been recommending dinners became a live operational channel, in each visitor’s language.
Why it matters
An event app would have sent a push notification nobody opened. The concierge turned a disruption into a moment of trust — proof that the human side of an event needs more than a schedule. That live-ops capability is now a standard Aikebom feature, not a lucky improvisation.
Want this for your event?
Book a 20-minute demo and we’ll show your event, your city, your sponsors — running in a branded concierge.